Terms & Conditions and Privacy Policy

OUR LEGAL POLICY’S:

TERMS & CONDITIONS and PRIVACY POLICY

TERMS AND CONDITIONS

Your use of the Gemrock Investments website constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice.

FINANCIAL DISCLAIMER

Any information provided by Gemrock Investments is for informational purposes only, and does not constitute financial advice, either general or specific. You should assess whether the information is appropriate to your individual financial circumstances before making an investment decision.

The information provided has been derived from research and sources believed to be reliable. However, no guarantee is expressed or implied as to their validity. Opinions provided are subject to change without notice.

Investing in gemstones involves risk. Gemrock Investments does not accept any liability for any investment decisions made on the basis of the information on our website, email communications or gleaned from discussions with its staff.

Gemrock Investments and its staff do not give investment advice and no conversation should be construed as such. The content within the website or communicated via email is strictly informational, to be used as a source to better your knowledge and judgment before seeking professional advice. Under no circumstances should you assume, take for granted or guess that this content is anything other than informational data.

All investments involve different degrees of risk and you should be aware of your risk tolerance level and your financial situation at all times. It is also important to remember that previous growth and returns demonstrated from gemstone investments is not and indicator of future growth nor is it intended as an offer or solicitation with respect to the purchase or sale of any security or gemstone.

Gemrock Investments may also hold positions in areas they feature or discuss.

The gem market is speculative and unregulated and certification does not eliminate all risks associated with the grading of gems.

The Gemrock Investments website does not constitute financial advice and should not be taken as such. Gemrock Investments urges you to obtain professional advice before proceeding with any gemstone investment decision.

PRODUCT ORDERS

We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

All prices are in Australian Dollars (AUD) and are inclusive of GST. GST will be removed from all international orders.

Our prices are displayed with each product and displayed on the products page of our website and we reserve the right to amend our prices at any time.

Packaging and postage is an additional charge, calculated at time of purchase.

We will undertake to dispatch your order within five days of receiving your order.

The title of the goods passes to you when we have received payment for your order. All risk of loss, damage storage or delivery of the goods passes to you when we receive payment for your order.

If the product you ordered originates from another supplier on behalf of Gemrock Investments, you assume all risk of loss or damage associated with that product, storage and its delivery.

Gemrock Investments reserves the right to charge a minimum gemstone brokerage fee of 5% plus GST in addition to the gemstone purchase price, when sourcing gemstones on your behalf from another supplier.

You agree by placing your order, to not hold Gemrock Investments and its associates liable for any loss or damage associated with the product, storage and or its delivery when the product you ordered originates from another supplier on behalf of Gemrock Investments.

PRODUCT RETURNS

1. After signing to receive handing over goods from the delivery logistic company, buyers shall have 14 days in which to examine the goods. If the buyer is not satisfied with the goods, they should notify us via email at info@gemrockinvestments.com.au

Goods will be accepted in this period as long as the post mark on the returned parcel is within the 14 day period. After we receive the returned goods the buyer shall be reimbursed by their original payment method after deducting expense of delivery.

All goods should be returned undamaged in the same condition as they were sent in and should be sent with their original packing. Any goods not returned in their original condition will be returned to the sender at their cost.

Any packing and postage charges for return of undamaged goods for exchange are entirely at your cost and risk.

2. The buyers shall pay for duty, delivery and other expenses that may be necessary to return the goods.

3. We undertake to fully reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us via email at info@gemrockinvestments.com.au

Please send returns to:

Gemrock Investments

PO Box 216

Beachmere Qld 4510

Australia

We also undertake to exchange, issue a credit or a refund for any undamaged product purchased from us so long as it is returned unused, undamaged, with original product boxing/packaging and with proof of purchase within 14 days of purchase

Please note that any product that is returned to sender due to the customer not accepting the parcel without first contacting us may incur a 15% restocking fee and new shipping fees if the item is required to be sent a second time.

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COPYRIGHT AND TRADEMARK

All contents are protected by Australian and international copyright laws. All software and other technology components of this Website are protected by Australian and international copyright. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

SITE USE

This site and its contents are provided solely for personal, non-commercial use and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, non-commercial use only. No right, title or interest in such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.

PRODUCT IMAGES

We have attempted to accurately depict the colours of the products offered on this site. However, because the colour you see is dependent on your computer monitor, we cannot guarantee that the colour you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

PRICING

We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in Australian dollars.

LINKS TO OTHER SITES

Gemrock Investments makes no representations or warranties about any other website you may access through this website. If there is a link to another website, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.

DISCLAIMER

Unless specifically noted, this website, its content or the information available on or through it, is provided on an “as is” basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Gemrock Investments and its affiliates shall not be liable for any damages special, indirect or consequential of any kind related to your use of this site. Warranties and return rights concerning such products are governed by terms provided elsewhere in this site and by applicable law.

CHOICE OF LAW

If any disputes arise between us regarding your use of this website, such disputes shall be resolved according to the laws of Australia and the state of Queensland.

USER COMMUNICATIONS

Any message you send to us via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Gemrock Investments, and Gemrock Investments shall not be limited in any way in its use, promotional, commercial or otherwise. However, we will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

SITE OPERATOR

Gemrock Investments in conjunction with its third-party service providers, operates this website.

PRIVACY POLICY

When you use our website and buy our goods and services, Gemrock Investments (ABN 94 181 172 218) is committed to preserving your privacy.

This privacy statement explains how it will be applied, what information Gemrock Investments may gather about you, how it will be used, and how it may be disclosed, as well as how you can access the information we have on file for you and when it might be used to get in touch with you and how it will be protected.

1. Implementation of this Privacy Statement

Whether we have requested the information or not, Gemrock Investments Privacy Policy is applicable to all personal data we may acquire. The Australian Privacy Principles (APPs) of the Privacy Act of 1988 (Commonwealth) apply to Gemrock Investments. This policy will be periodically reviewed and updated by us. If we make any modifications, we will announce them on the Gemrock Investments privacy page.

2. The gathering and use of personal data

2.1 Why?

There could be a number of reasons that we may need to collect your data. That includes, for example, if you requested information from the Gemrock Investments website or agreed use our trading centre services either for brokering, buying or storing your assests, or if you work for us or apply to us for a job or work experience, we will need to collect personal information about you in order to provide the product or service you have requested.

2.2 How

There are primarily two categories of data or information that we gather,

(1) Information that you voluntarily provide to us

When filling out a form, for instance, you can include personal information. Your home address, business address, phone number, business number, email address, and date of birth are examples of this kind of information.

The details you provide us with could include necessary personal details. In some cases, in order to access a specific service or take part in an activity, you must first supply personal information.

Voluntary disclosure of personal information. Although it is optional, you may choose to supply some personal information that is pertinent to the operations or activities of Gemrock Investments. Typically, this kind of data enables us to enhance or expand the services we can provide for you. If you decide not to supply this optional information, we will still be able to provide you with the service, albeit possibly with fewer alternatives than if you had. We might be able to offer you particular deals if, for instance, you tell us you’re interested in having storage and insurance along the brokering period. Gemrock Investments may be compelled to erase or de-identify information that you send us if it is not necessary or directly related to our operations or activities, provided that doing so is legal and reasonable.

Permissions. On occasion, you may be prompted to affirm that you consent to a specific activity. For instance, you might have to explicitly state that you want to receive a newsletter or that you accept the rules of a competition.

(2) Information we gather about your activity

The information about how you use our site could be connected to the personal data you choose to give us when you register. Most web browsers accept cookies by default.

By changing your browser’s settings, you may, however, tell it to stop accepting cookies or to ask you before accepting a cookie from a website you visit.

When you visit a website, a cookie is a little information file transferred to your computer, smartphone, or other device. Your device is recognised for upcoming visits. These kinds of files aid us in keeping track of your visits to Gemrock Investments website, enhancing your user experience and ensuring that you see pertinent online advertisements or offers.

Other than the cookies that assist us in remembering your language selection, search criteria, or browsing preferences, performance cookies also gather statistics about how visitors interact with the website. To combine this data with that of other users and enhance the performance of the Gemrock Investments website, we make use of third-party services like Google AdWords and Analytics.

There are no personal details that might be used to identify you in this data that is saved. With the aid of this procedure, we are able to make each visit more customised for you by giving you a browsing experience online that is better suited to your preferences. In order to make advertising relevant to you and your interests, we utilise these cookies to gather data about your surfing patterns.

Except when users voluntarily and deliberately supply such information, like when registering on our website, or use the “request information” feature for example, our website does not gather personally identifiable information about users.

3. Personal information disclosure

Your personal information may be disclosed to third parties by Gemrock Investments for the following reasons: to deliver the service you request; to promote and tailor our offerings that may be of interest to you; to offer technical support for using Gemrock Investments offerings; if allowed or required by law; or otherwise with your consent.

When it comes to the collecting and use of personal information by such third parties, Gemrock Investments frequently sets contractual limitations that are comparable to those imposed on Gemrock Investments under the Privacy Act. Our power to enforce contractual limitations is occasionally constrained. When making agreements with third parties in those instances, we will carefully weigh the risks to the protection of personal information.

4. Getting access to your personal data

You have the right to ask Gemrock Investments for access to any personal data we may have on you.

Additionally, you have the right to ask that any of the personal data about you that Gemrock Investments possesses be corrected. To ensure that personal information is accurate, comprehensive, and current, we will make all necessary revisions. Please contact us using the following information to request access to or correction of your personal information:

Email: info@gemrockinvestments.com.au

5. Contacting you using your personal information

We would never knowingly send you electronic mails with unsolicited commercial content. You can learn more about the Spam Act 2003 by visiting the regulator’s website at www.acma.gov.au/spam.

Your preferences and interests may be used to advise you of additional Gemrock Investments programs, goods, and services. Because you gave us that information, we might be aware of your likes and interests.

6. Protection of your private data

Gemrock Investments has put in place the necessary administrative, electronic, and physical security measures to guard against the loss, misuse, alteration, and destruction of personal data. We will work to protect information as much as is practical by routinely reviewing security and encryption technologies.

When using digital services provided by third parties, we urge you to exercise caution when protecting your own private information.

7. Credit card information

Importantly, only encrypted versions of your credit card or bank information are both stored and sent. Any credit card, bank or financial data that has not been encrypted is NOT kept on our internet servers.

Payments are processed using a third-party payment services and when using a credit card manually as opposed to electronically, Gemrock Investments will keep a record for as long as financial records must be kept preserved.

8. Privacy and Control Change

Users’ personal information will usually be included in the assets transmitted in the case that Gemrock Investments goes through a corporate transition, such as a merger, being purchased by a different organisation, or selling a portion of its assets.

9. Affiliate links

Links to other domains may be found on our website. We disclaim any liability for other websites’ content or privacy policies. Since the linked sites’ privacy policies can be different from ours, we advise you to read theirs as well.